You're a busy Shopify entrepreneur growing your store and it's becoming challenging to handle all the customer support request! You've been looking for that 10x customer support tool that will make your life so much easier and help you scale your business
Well...You've come to the right place!
We've compiled a list of the best Shopify customer support apps with pros and cons of each app to help you get started :)
Well...You've come to the right place!
We've compiled a list of the best Shopify customer support apps with pros and cons of each app to help you get started :)
50+ Best Shopify Customer Support Apps
Gorgias
Gorgias is a helpdesk designed for Shopify that enables businesses to centralize all their customer interactions and support channels in one platform, including email, phone, chat, and social media. It also has automation features such as macros, rules, and chatbots to streamline the support process.
Pros
Multichannel support
Automation features
Integrations with Shopify and other apps
Cons
Can be pricey for larger teams
May have a learning curve for some users
Reamaze
Reamaze is a helpdesk software that allows businesses to manage their customer support inquiries across multiple channels including email, social media, SMS, and chat. It also has a range of features to streamline the support process including automation, integrations, and reporting.
Pros
Multichannel support
Easy to use interface
Robust integration capabilities
Cons
Limited reporting functionality
May require additional integrations for some features
Zendesk
Zendesk is a helpdesk software that offers a range of features to manage customer support inquiries across multiple channels including email, chat, phone, and social media. It also has automation features to streamline the support process and integrations with a range of apps.
Pros
Extremely popular and well-known
Wide range of integration options
Cons
Can be expensive for larger teams
May have a learning curve for some users
More suited for enterprise customers
Freshdesk
Freshdesk is a helpdesk software that allows businesses to manage their customer support inquiries across multiple channels including email, chat, phone, and social media. It also has a range of features to streamline the support process including automation, reporting, and integrations.
Pros
Multichannel support
Great for small businesses
Reporting and analytics
Pricing benefits small businesses and teams
Cons
May require additional integrations for some features
Help Scout
Help Scout is a helpdesk software that enables businesses to manage customer support inquiries across multiple channels including email, chat, and phone. It also has features such as automation, reporting, and integrations to streamline the support process.
Pros
Great for small businesses and teams
Easy to use
Cons
Limited customization options
LiveChat
LiveChat is a live chat software that enables businesses to communicate with customers in real-time on their website or via a mobile app. It also has features such as automation, reporting, and integrations to streamline the support process.
Pros
Real-time communication
Very user-friendly
Cons
Too many features makes it a bit confusing at times
Tidio
Tidio is a live chat software that enables businesses to communicate with customers in real-time on their website. It also has automation features and integrations with popular ecommerce platforms,including Shopify.
Pros
Real-time communication
Very ecommerce friendly
Integration with Shopify
Cons
May not be suitable for larger businesses, non-ecommerce use cases or queries
HelpCenter
HelpCenter is a knowledge base software that allows businesses to create and manage a self-service support center for their customers. It also offers features such as analytics and customizable themes to enhance the user experience.
Pros
Self-service support option
Customizable themes
Analytics for insights
Cons
May not be suitable for businesses with complex support needs
Limited support channels
Intercom
Intercom is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Can be expensive for larger teams
Kustomer
Kustomer is a customer service software that offers a range of features to manage customer inquiries across multiple channels including email, chat, phone, and social media. It also has automation features and integrations to streamline the support process.
Pros
Multichannel support
Automation features
Integrations with a range of apps
Cons
May require additional integrations for some features
Can be expensive for larger teams
Desk.com
Desk.com is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Chatra
Chatra is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation features and integrations to streamline the support process.
Pros
Real-time communication
Automation features
Integrations with popular ecommerce platforms
Cons
Limited reporting functionality
May not be suitable for larger businesses
Olark
Olark is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Deskero
Deskero is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
HappyFox
HappyFox is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Can be expensive for larger teams
Acquire
Acquire is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Limited customization options
May not be suitable for larger businesses
WhatsApp Business
WhatsApp Business is a messaging app that allows businesses to communicate with customers through chat. It also offers automation features to streamline the support process.
Pros
Easy to use interface
Automation features
Cost-effective option
Cons
Limited to chat communication only
May not be suitable for larger businesses
Chatfuel
Chatfuel is a chatbot builder that allows businesses to create custom chatbots for Facebook Messenger and other messaging platforms. It also offers automation features to streamline the support process.
Pros
Custom chatbot creation
Automation features
Integrations with a range of apps
Cons
Limited to chat communication only
May have a learning curve for some users
Smooch
Smooch is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Can be expensive for larger teams
Userlike
Userlike is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Front
Front is a collaborative inbox software that allows teams to manage customer support inquiries across multiple channels including email, chat, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Collaborative inbox
Multichannel support
Automation features
Cons
Can be expensive for larger teams
May require additional integrations for some features
HelpCrunch
HelpCrunch is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Dixa
Dixa is a customer service software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
Reply.ai
Reply.ai is a chatbot builder that allows businesses to create custom chatbots for Facebook Messenger, WhatsApp, and other messaging platforms. It also offers automation features to streamline the support process.
Pros
Custom chatbot creation
Automation features
Integrations with a range of apps
Cons
Limited to chat communication only
May have a learning curve for some users
WhosOn
WhosOn is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Bold360
Bold360 is a customer engagement platform that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
UJET
UJET is a customer service platform that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
Tawk.to
Tawk.to is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Springbot
Springbot is an ecommerce marketing platform that offers features to help businesses manage and optimize their marketing campaigns. It also offers reporting and analytics features to track campaign performance.
Pros
Multichannel marketing support
Automation features
Reporting and analytics
Cons
May not be suitable for businesses with complex marketing needs
Can be expensive for larger teams
Chatwoot
Chatwoot is an open-source customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Open-source software
Multichannel support
Automation features
Cons
May require technical knowledge to set up and maintain
Limited customization options
Zopim
Zopim is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Kayako
Kayako is a customer service software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
LiveAgent
LiveAgent is a customer service software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Re:amaze
Re:amaze is a customer service software that offers features to manage customer support inquiries across multiple channels including email, chat, and social media. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Helpjuice
Helpjuice is a knowledge base software that allows businesses to create and manage a self-service support center for their customers. It also offers features such as analytics and customizable themes to enhance the user experience.
Pros
Self-service support option
Customizable themes
Analytics for insights
Cons
May not be suitable for businesses with complex support needs
Limited support channels
Intercom
Intercom is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
LivePerson
LivePerson is a customer service software that offers features to manage customer support inquiries across multiple channels including chat, email, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
Drift
Drift is a conversational marketing platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May not be suitable for businesses with complex marketing needs
Limited customization options
HappyFox Chat
HappyFox Chat is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
SnapEngage
SnapEngage is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Zoho Desk
Zoho Desk is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Freshchat
Freshchat is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media.It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Wix Answers
Wix Answers is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Salesforce Service Cloud
Salesforce Service Cloud is a customer service software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
Acquire
Acquire is a customer messaging platform that enables businesses to communicate with customers through chat, email, and social media. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May not be suitable for businesses with complex marketing needs
Limited customization options
HelpOnClick
HelpOnClick is a live chat software that enables businesses to communicate with customers in real-time on their website. It also offers automation and reporting features to streamline the support process.
Pros
Real-time communication
Automation features
Reporting and analytics
Cons
Limited support channels
May not be suitable for larger businesses
Helpshift
Helpshift is a customer service software that offers features to manage customer support inquiries across multiple channels including chat, email, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Can be expensive for larger teams
May have a learning curve for some users
LiveWorld
LiveWorld is a social media management software that enables businesses to manage customer support inquiries across multiple social media channels. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Limited to social media channels
May not be suitable for businesses without social media presence
Amio
Amio is a messaging platform that enables businesses to communicate with customers through chat, email, and messaging apps such as WhatsApp, Viber, and Facebook Messenger. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May not be suitable for businesses without messaging app presence
Limited customization options
Groove
Groove is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May have a learning curve for some users
Limited customization options
Hootsuite Inbox
Hootsuite Inbox is a social media management software that enables businesses to manage customer support inquiries across multiple social media channels. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
Limited to social media channels
May not be suitable for businesses without social media presence
Heymarket
Heymarket is a messaging platform that enables businesses to communicate with customers through chat, text, and Facebook Messenger. It also offers automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Reporting and analytics
Cons
May not be suitable for businesses without messaging app presence
Limited customization options
UJET
UJET is a customer service software that offers features to manage customer support inquiries across multiple channels including chat, email, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Real-time communication
Cons
Can be expensive for larger teams
May have a learning curve for some users
Help.com
Help.com is a customer service software that offers features to manage customer support inquiries across multiple channels including chat, email, and phone. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Real-time communication
Cons
May not be suitable for businesses with complex support needs
Limited customization options
Helpwise
Helpwise is a helpdesk software that offers features to manage customer support inquiries across multiple channels including email, chat, and social media. It also has automation and reporting features to streamline the support process.
Pros
Multichannel support
Automation features
Real-time communication
Cons
May have a learning curve for some users
Limited customization options